FATHOM / Services / Website Support & Care
A launched platform still needs attention — security patches, uptime monitoring, and small content or development changes. We offer this as an optional monthly Care Plan, discussed and added during your scoping call, not forced into the one-time build estimate.
Already have a website? Get a free technical audit:
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Hosting, uptime monitoring, security patches, backups, and a monthly health check email — no development hours included, work is billed ad hoc when needed. AED 350/month.
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Everything in Essential, plus up to 2 hours of development and content updates included each month. AED 750/month.
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For sites that also need ongoing content and visibility monitoring, not just technical upkeep. Stage 2 of the SEO track — it runs on the structure the AI Search & Content Foundation builds; see the SEO service page. AED 2,900/month.
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Priority support with SLA response times, uptime and performance monitoring, up to 8 hours of development time, and a monthly PDF performance report. AED 4,500/month.
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No plan, no problem — one-off fixes and small changes at AED 450/hour (senior engineer, 1-hour minimum). No retainer, no commitment; you pay only when something needs doing.
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At launch, we confirm whether a Care Plan is being added — it is discussed during your scoping call, not assumed.
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Uptime, security, and performance are watched continuously — issues get flagged before they become visible to your visitors.
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A monthly report lands in your inbox, and included development hours cover content updates or small fixes as they come up.
Hosting, security, and development time after launch — optional, never bundled into the build price.
Care Plans are not annual contracts — upgrade, downgrade, or cancel at your next monthly cycle. We would rather keep the plan earning its fee than lock you into it.
Monitoring flags uptime and performance issues before your visitors notice them — support that waits for you to report a broken site is support arriving late.
What counts against your included hours is defined up front, and anything bigger gets scoped and quoted separately — your plan hours are never silently consumed by work you did not approve.
If your site is a static brochure that changes twice a year, a Care Plan is probably not worth it — paying for one-off fixes as they come up is genuinely cheaper, and we will tell you so. The math flips when the site does real work: takes bookings or payments, publishes content monthly, or feeds your sales pipeline. Then an outage costs revenue by the hour, security patches cannot wait for someone to notice, and the included development hours cover the steady stream of small changes that would otherwise each become a separately invoiced task. A useful test: if your site going down on a Friday evening would make someone in your company pick up the phone in a panic, you are in Care Plan territory.
No. Nothing ongoing is charged unless you choose to add it. Some clients handle their own hosting and maintenance after we hand off the platform.
You can still reach out for a one-off fix at AED 450/hour (senior engineer, 1-hour minimum). A Care Plan simply means monitoring catches issues proactively and a set number of hours are already covered — which is why the plans usually come out cheaper than emergencies.
Because they include different things. Our Essential Care is exactly AED 350/month and covers what those plans cover: hosting, monitoring, patches, backups. The bigger plans cost more because they include reserved senior development hours — 2 hours in Growth Care, 8 in Enterprise Care — and reserved senior time is the actual expensive ingredient, at any agency. We would rather show that math than hide it in a bundle.
Yes — Care Plans are month-to-month, not a long-term contract. If your needs change, we adjust the plan during your next monthly cycle.
Small content updates, minor bug fixes, and configuration changes — not new features or a redesign. If a request is larger than that, we scope and quote it separately rather than quietly eating into your plan hours.
Book a strategic architecture call — or run the estimator and send us your pre-filled scope.
Get a Scope Estimate ↓No account managers in the middle. You reach the people who will actually build and maintain the platform.
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